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Pool Attendant
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88178477

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Highgate Hotels

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  Job posted:   Thu Apr 12, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Pool Attendant
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island's casual laidback vibe.


The Pool Attendant is responsible for the maintenance of all pool stations as well as responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

+ Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

+ Maintain the cleanliness of the pool areas, furniture, and service areas of the pools in an organized manner.

+ Replenish all towels and retail amenities and stock as necessary during the shift.

+ Have a thorough knowledge of menus and current specials in applicable outlets.

+ Assist with servicing guests with a food and beverage requirements in an attentive, courteous, and efficient manner

+ Assist in opening and closing side-work as assigned.

+ Be familiar with the operation of the P.O.S system.

+ Perform cashiering functions by closing checks and preparing end of shift paperwork

+ Consistently upsell food, beverage and promotional items to guests.

+ Ensure the cleanliness and tidiness of the pool or lounge areas.

+ Assist guests with service requests when needed.

+ Ensure overall guest satisfaction.

+ High School diploma or equivalent and/or experience in a hotel or related field preferred.

+ At least 1 year of progressive experience in a hotel or a related field required.

+ Flexible and long hours sometimes required.

+ Exerting in excess of 50 pounds of force occasionally, and /or 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

+ Ability to stand during the entire shift.

+ Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

+ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

+ Must be able to multitask and prioritize departmental functions to meet deadlines.

+ Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

+ Attend all hotel required meetings and trainings.

+ Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

+ Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

+ Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

+ Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

+ Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

+ Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

+ Must be able to cross-train in other hotel related areas.

+ Must be able to maintain confidentiality of information.

+ Must be able to show initiative, including anticipating guest or operational needs.

+ Perform other duties as requested by management.

+ Maintain a friendly and warm demeanor at all times.

Job ID: 2018-5082

External Company Name: Highgate Hotels, L.P., a Delaware Limited Partnership

External Company URL:

Address1: 3824 N Roosevelt Blvd

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